Returns & Exchange Policy
Return & Exchange Policy
At Canal Bait and Tackle, we stand behind the quality of our gear and want to make sure you are completely satisfied with every purchase. Whether you ordered online or bought in-store, we are here to help get you properly equipped for your next trip.
90-Day Satisfaction Guarantee
If you are not satisfied with your purchase, you may return or exchange new, unused items in their original packaging within 90 days of purchase for a full refund or exchange.
To complete a return or exchange, please ensure you provide one of the following:
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A copy of your original invoice
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Your order receipt
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Your online order number
How to Process a Return or Exchange
1. In-Store Returns
Bring your unused item(s) along with your order number, receipt, or invoice directly to our store.
2. Mail-In Returns
If you ordered online or cannot visit our location, you can ship your return back to us:
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Pack the unused item(s) securely in the original packaging along with a copy of your packing slip, receipt, or order number.
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Include a note letting us know whether you would prefer an exchange or a refund to your original payment method.
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Mail your package to our store address:
Canal Bait and Tackle
Attn: Returns Dept.
101 Cranberry Highway
Sagamore, MA 02561
Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our end or a defective product.
Condition of Returned Items
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Items must be new, unused, and in their original packaging with all tags attached.
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Used equipment, spooled line, or items missing original packaging are generally non-returnable unless covered under a manufacturer warranty.
Questions or Special Requests?
We value your business and will always work with you to make things right.
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Email:
canalbait@gmail.com -
Phone: (508) 888-2996
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In-Person: Come visit us at the shop and ask for Jeff!